Refund policy
At Gordona, we want you to be absolutely thrilled with your purchase. We also know that sometimes things just don’t work out the way you hoped—and that is completely okay! We've designed our return process to be as easy and stress-free as possible.
Our 30-Day Guarantee You have a full 30 days from the day your item is delivered to decide if it's right for you. If you don't love it, you can return it for a refund. We do not charge any restocking fees.
What qualifies for a return? To ensure a smooth return, we just ask that your items meet a few basic criteria:
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They are unworn, unused, and in the same pristine condition that you received them.
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All original tags are still attached.
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They are returned in their original packaging.
How to start a return:
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Say Hello: Send us a quick email at contact@gordona.shop letting us know you'd like to make a return. Please include your order number so we can look you up quickly.
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Get Your Label: We will reply promptly with easy instructions and a return authorization.
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Pack it Up: Securely pack your item back into its original packaging and drop it off at the requested shipping carrier.
When will I get my refund? Once your return arrives at our facility, our team will inspect it within 2 business days. As soon as it's approved, we will send you an email confirmation and immediately process your refund. The funds will go right back to your original payment method. Please keep in mind that it can take an additional 3 to 5 business days for your bank or credit card company to post the funds to your account.
What if my item arrives damaged? We do our very best to ensure every item is perfect, but mistakes and shipping accidents happen. If you receive a defective or damaged item, please email us right away at contact@gordona.shop with a photo of the issue. We will make it right immediately, at no cost to you.